Otter Products is currently seeking Customer Service Representatives to join our world-class Customer Service team! In this role, you will represent the brand by being advocate of our products and core values by assisting our consumers via multiple platforms, including phones and email. Intrigued? Keep reading…
At Otter Products, we’ve thrown the script out, encouraging our Customer Service Representatives to provide an excellent consumer experience by engaging with everyone they assist using their stellar interpersonal skills. The Customer Service Representative fills much of their day answering a high volume of back-to-back incoming calls in a fast-paced atmosphere where assisting our consumers with passion and care is top priority. Our representatives assist consumers with questions surrounding product knowledge and warranties on all products, while also providing information and sales support about products that match the consumer’s needs. The Customer Service Representative may also be assigned to assist consumers through our email or chat channels.
A successful candidate will have a passion for customer service, a positive attitude, strong problem-solving skills, excellent written and verbal communication, and the ability to multitask accurately and effectively. You must know your way around basic IT equipment (see items detailed below), as you are expected to set up your remote workspace and navigate computer systems and applications with only remote support/assistance. Does this sound like you? If so, Otter Products may be a great place to grow your career!
Additional Details and Requirements (PLEASE READ):
About Otter Products: From our founder’s garage in 1998 to the global technology leader we are today, Otter Products continues to drive growth through innovation. Our industry-leading brands, OtterBox, LifeProof and Liviri lead the way to help people do more and go more places with technology in hand. Otter Products is a global company of more than 900 Otters (employees) with offices in Fort Collins, Colo., San Diego, Calif., Hong Kong, Munich, Germany and Cork, Ireland. Our mission is simple – We Grow to Give which comes to life by way of our charitable arm, the OtterCares Foundation. From innovation and engineering to community and culture – growing to give is at the heart of everything we do. For more information visit otterproducts.com. Responsibilities:
Abide by our Attendance Policy by maintaining a consistent and dependable record of attendance and punctuality.
EEO: Otter Products, LLC is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, pregnancy, sex, sexual orientation, gender, gender identity or expression, national origin, disability, veteran status, or any other characteristic or status protected by law. For US Based Roles Only - Compensation Range Minimum: USD $16.50/Hr. For US Based Roles Only - Compensation Range Maximum: USD $16.50/Hr. Additional Total Rewards: Profit Sharing Program Eligible, Customer Service Performance Based Incentive Program Eligible, Benefits Eligible - Full Time- check out otterproducts.com/careers/why for more info